After X (previously Twitter) announced it will be killing its “Help” account, disgruntled customers shortly roasted the social media platform for offering “primarily non-existent” help.

“We’ll quickly be closing this account to streamline how customers can contact us for assist,” X’s Help account posted, explaining that now, paid “subscribers can get help by way of @Premium, and everybody can get assist by our Assist Heart.”

On X, the Help account was one of many few paths that customers needed to publicly search help for assist requests the platform appeared to be ignoring. For suspended customers, it was seen as a lifeline. Replies to the account had been generally flooded with customers attempting to get X to repair reported points, and several other seemingly paying customers cracked jokes in response to the information that the account would quickly be eliminated.

“Lololol your help for Premium is actually non-existent,” a subscriber with greater than 200,000 followers wrote, whereas one other quipped “Okay, so no extra help? lol.”

On Reddit, X customers not too long ago steered that contacting the Premium account is the one technique to get human help after briefly interacting with a bot. However some self-described Premium customers complained of ready six months or longer for responses from X’s assist heart within the Help thread.

Some customers who do not pay for entry to the platform equally complained. However for paid subscribers or content material creators, lack of Premium help is probably most irritating, as one consumer claimed their account had been beneath evaluation for years, allegedly depriving them of income. And one other consumer claimed they’d had “no luck getting @Premium to look into” an account suspension whereas supposedly nonetheless getting charged. A number of accused X of sending customers right into a endless loop, the place the assistance heart solely serves to hyperlink customers to the assistance heart.