Abstract

• Chromecast (2nd Gen) and Chromecast Audio at the moment are mounted after over every week of being nonfunctional.
• Customers who didn’t manufacturing unit reset their gadgets ought to now perform usually.
• Customers who did manufacturing unit reset their gadgets must replace Google House app to arrange once more.

After over every week of the Chromecast (2nd Gen) and Chromecast Audio being utterly nonfunctional, Google is lastly rolling out a repair for the streaming gadgets.

Right here is the total e mail that hit the inboxes of householders in the present day:

Replace concerning your Chromecast system

Thanks in your persistence as we labored to resolve the problem with Chromecast (2nd gen) and Chromecast Audio gadgets. As of in the present day, this disruption has been mounted.‌

Should you didn’t carry out a manufacturing unit reset, your system ought to now perform usually. Whether it is nonetheless not functioning as supposed verify the firmware model of your system by following the directions here. In case your system will not be on the corresponding firmware model, please attempt rebooting your system to begin the replace course of.

For customers who’ve carried out a manufacturing unit reset, you will have to replace your Google House app to the most recent model (3.30.1.6 for Android and three.30.106 for iOS) to arrange your Chromecast (2nd gen) or Chromecast Audio system once more. The app roll out is starting in the present day and should take up to a couple days to roll out to everybody. Updates shall be posted within the Google Nest Community.

We sincerely apologize for this disruption and any inconvenience it could have prompted, and we’re dedicated to making sure all customers are again up and working as rapidly as doable.

The problems first popped up round March ninth, with customers of the Chromecast (2nd Gen) and Chromecast Audio dealing with an “Untrusted Gadget” error when making an attempt to forged content material from their telephones. The error message appeared any time folks would attempt casting a video or audio to their TV. Google rapidly acknowledged the problem on March tenth, but it surely was nonetheless occurring a few days later.

Final week, Google sent out emails to all owners of the affected devices, once more saying they have been engaged on a repair, however no timeline was given. From the beginning, Google urged customers to not manufacturing unit reset their gadgets, which complicates the method, as seen within the message above.

The excellent news is in the event you’ve been patiently ready, there’s nothing you could do to get the repair. Nevertheless, in the event you did carry out a manufacturing unit reset, you will must replace the Google Home app and arrange the gadgets but once more.

It goes with out saying that this was a fairly main outage. Sometimes, one thing like this may solely have an effect on a portion of the consumer base, however all house owners of the Chromecast (2nd Gen) and Chromecast Audio have been dealing with the identical downside. And for these gadgets to be completely unusable for a full week is fairly wild. For some folks, these gadgets might have been their solely technique to stream content material on a TV or speaker.

Once more, it ought to be famous that these Chromecast gadgets should not be confused with the discontinued Chromecast with Google TV.