Individually, a CenturyLink buyer named David Stromberg in Bellevue, Washington, advised us that his cellphone service had been out since September 16. He repeatedly scheduled restore appointments, however the scheduled days glided by with no repairs. “Each couple weeks, they do that and the tech does not present up,” he mentioned.
“Fast” fixes
So far as we will inform, there weren’t any advanced technical issues stopping CenturyLink from ending these outages. As soon as the general public relations division heard from Ars, CenturyLink despatched technicians to every space, and the purchasers had their providers restored.
On the afternoon of January 24, we contacted CenturyLink in regards to the outage affecting Kurt and her neighbor. CenturyLink restored service for each homes lower than three hours later, lastly ending outages that lasted over 11 weeks.
On Sunday, January 26, we knowledgeable CenturyLink’s public relations group in regards to the outage affecting Stromberg in Washington. Service was restored about 48 hours later, ending the cellphone outage that lasted effectively over 4 months.
As we have finished in earlier circumstances, we requested CenturyLink why the outages lasted so lengthy and why the corporate repeatedly failed to indicate up for restore appointments. We didn’t obtain any substantive reply. “Companies have been restored, and acceptable credit will likely be offered,” the CenturyLink spokesperson replied.
Stromberg mentioned getting the credit score wasn’t so easy. “We contacted them after service was restored. They credited the complete quantity, but it surely took a couple of cellphone calls. In addition they gave us a verbal apology,” he advised us. He mentioned they pay $80.67 a month for CenturyLink cellphone service and that they get Web entry from Comcast.
Kurt mentioned she needed to name CenturyLink every month the outage dragged on to acquire a invoice credit score. Although the outage is over, she mentioned her Web entry has been unreliable for the reason that repair, with webpages typically taking painfully lengthy instances to load.